Privacy and Data Protection
Our commitment to keeping your data secure and confidential
What information do we collect?
We collect limited personal data required to provide our services and respond to your queries. This includes information you provide directly through forms or communications with our team.
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→First and last name (for identification)
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→Email address (for communication)
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→Phone number (optional, for replies)
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→Query topic and related details
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→Communication preferences (optional)
Personal data is handled lawfully and transparently, in accordance with South African privacy regulations including POPIA and international standards.
How do we use your information?
We use your information solely to deliver requested services, respond to your queries, and improve support quality. Data is never sold or shared for unrelated purposes.
Anonymous data may be used for service improvements and statistics. We ensure individual identities remain protected in all reporting.
Your data protection rights
You have the right to access and request changes to your personal data, withdraw consent, and raise privacy concerns. Our team is available to support your requests at any stage.
Access rights
Request to view the data we hold.
Correction rights
Ask for your details to be updated.
Deletion rights
Request data removal when justified.
Portability rights
Have your data sent to another provider.
Third-party sharing and disclosures
We may partner with trusted third parties for service delivery. All partners are required to adhere to stringent privacy and security standards.
Your information will never be sold. Disclosures only occur when necessary for service provision or required by law.
Security of your data
We employ advanced security protocols, encrypt all sensitive data, and regularly review systems to reduce the risk of unauthorised access.
While we prioritise security, no method of transmission is completely risk-free. We cannot guarantee absolute safety in every case.
Privacy contact
Address: Berea (Regus centre), East London South Africa
Phone: +27360684784
Email: content@lysentora.world